Refund policy
Return & Refund Policy
Thank you for supporting our shop! Because each of our items is uniquely handmade and made-to-order specifically for you, all sales are final. We do not accept returns, exchanges, or cancellations once production has begun. [1]
Please review all product details and sizing guides carefully before placing your order.
Production & Shipping Timeline
Because your item is crafted by hand, please allow 3 to 5 business days for your order to be produced and shipped out. You will receive a tracking number as soon as your order is on its way.
Because your item is crafted by hand, please allow 3 to 5 business days for your order to be produced and shipped out. You will receive a tracking number as soon as your order is on its way.
Damages and Issues
Your satisfaction is our top priority. Please inspect your order immediately upon arrival. If your item is defective, damaged, or incorrect, you must contact us within 3 days of item delivery at bumpdraftstudio@gmail.com.
Your satisfaction is our top priority. Please inspect your order immediately upon arrival. If your item is defective, damaged, or incorrect, you must contact us within 3 days of item delivery at bumpdraftstudio@gmail.com.
To process your claim, your email must include:
- Your order number
- Clear photos showing the damage on the item
- Clear photos of the outer packaging / shipping box
We will evaluate the issue immediately and make it right via a replacement or shop credit.
Natural Variations
Due to the handmade nature of our products, minor variations in color, texture, and appearance are normal and celebrate the uniqueness of each piece. These natural characteristics are not considered defects.
Due to the handmade nature of our products, minor variations in color, texture, and appearance are normal and celebrate the uniqueness of each piece. These natural characteristics are not considered defects.